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Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Our experts are skilled with a variety of types of statistical analyses.

Jia Ma uses unbiased third-party shoppers to gather actionable data for you.

We base our industry benchmark reports on thousands of consumer surveys.

Find out how you compare to direct competitors and industry leaders.

Receive a ranked and prioritized list of your customers’ wants and needs.

Jia Ma analyzes your data to identify your most valuable customers.

Our experts are skilled with a variety of types of statistical analyses.

Jia Ma offers social media benchmarking and shopper experience assessment.